GoldenSpike
Lead Service Attendant
- Joined
- Mar 18, 2009
- Messages
- 319
Last night I called AGR to modify a rewards trip.
The choices shown on Arrow for Naperville, IL (NPV - outside of Chicago) to Tacoma (TAC) are:
NPV-CHI-PDX-TAC EB – Cascade.
NPV-CHI-SAC-TAC CZ - CS
NPV-LAX-TAC SWC - CS
I opted for the LAX option. The agent said I couldn’t do it. I said it shows in Arrow as an option.
She said the only option on reward points is “the most direct routing.”
She stated the ruling came out a month ago.
Anybody have a similar problem or hear of this new policy?
The choices shown on Arrow for Naperville, IL (NPV - outside of Chicago) to Tacoma (TAC) are:
NPV-CHI-PDX-TAC EB – Cascade.
NPV-CHI-SAC-TAC CZ - CS
NPV-LAX-TAC SWC - CS
I opted for the LAX option. The agent said I couldn’t do it. I said it shows in Arrow as an option.
She said the only option on reward points is “the most direct routing.”
She stated the ruling came out a month ago.
Anybody have a similar problem or hear of this new policy?