M
MOI
Guest
I am taking a trip with my daughter in 2 weeks, Toledo Ohio to Washington DC. So I called Amtrak to see if I could use the H570 discount code.. gave them my AGR # and the rest of my information, was told I could use this code and save around $100, Great , So far.. after all the arrangements were made I was told I would have to pick up my ticket in person with in a few days and only at a full service Amtrak Station, mine would be Wasington,, this made no sense since that is where I needed the tickets for..
The agent then said I could get this discount by going through a travel agent.
I went to agent paid a $25 fee, after all the arrangements were made again, I was informed that travel agents could not print up tickets with this discount,, they told me I would have to go to Kalamazoo Mi. to pick up the tickets.. which is about 180 miles round trip from me. was not worth the gas money to go get the tickets.
. I called Amtrak back and informed them that they gave me the wrong information about getting the H570 discount through a travel agency, after a while they said, they looked it up and the information they gave me was wrong, that I can only pick up these tickets at a full service agency,, I thought they could at least offer to repay me the $25 fee for the travel agency .
So I guess the Catch 22 is that you can only use this code if you live near a full service agency, and if you live near a full service agency you don't need to book over the phone..
Will go on trip and will as always enjoy riding Amtrak,, but am disappointed with the service or lack of service I recieved from the Amtrak Agents.
The agent then said I could get this discount by going through a travel agent.
I went to agent paid a $25 fee, after all the arrangements were made again, I was informed that travel agents could not print up tickets with this discount,, they told me I would have to go to Kalamazoo Mi. to pick up the tickets.. which is about 180 miles round trip from me. was not worth the gas money to go get the tickets.
. I called Amtrak back and informed them that they gave me the wrong information about getting the H570 discount through a travel agency, after a while they said, they looked it up and the information they gave me was wrong, that I can only pick up these tickets at a full service agency,, I thought they could at least offer to repay me the $25 fee for the travel agency .
So I guess the Catch 22 is that you can only use this code if you live near a full service agency, and if you live near a full service agency you don't need to book over the phone..
Will go on trip and will as always enjoy riding Amtrak,, but am disappointed with the service or lack of service I recieved from the Amtrak Agents.