northnorthwest
Service Attendant
- Joined
- Feb 21, 2013
- Messages
- 158
In the last couple weeks I've taken 3 long distance trains: CZ, CL, and EB.
When I was on the CZ I wanted to get lunch in my room. I couldn't find the attendant, so I went to the diner and asked them to get it to go. They were so exasperated (as every dining worker I've encountered on the CZ has been so far) and told me I was supposed to ask my attendant. They also added the useful words "Oh, Jesus!" before their response. The worker was flustered that I wanted hot tea because he said he might not be able to remember that. He said "I'll try to remember that."
On my next train, the CL I again wanted to get lunch in my room. Based on the past experience I rang the attendant, and he promptly came. I asked him if he'd be able to bring me lunch to my room. He gave a big sigh, rolled his eyes, and told me he had to get people off the train. He was really annoyed like I was asking for so much. He told me "My first job is to get people off the train." I was really annoyed and said I would get it myself.
What I want to know is this: Do I have these experiences because I'm "young" (in my 30s) and they just think I shouldn't be asking them for this stuff? That's kind of what I think. Or are these just not good workers?
Either way I'm fed up with it. Amtrak sleepers are VERY expensive, either in dollars or points, and I should be getting excellent service for those costs.
Also general observation: I believe for some reason the workers in the western trains or perhaps the workers in the superliners are way more stressed and unpleasant than those in the East on the viewliners. I have not had these problems on the Crescent (taken many times) or the LSL. Those workers were calm and helpful.
When I was on the CZ I wanted to get lunch in my room. I couldn't find the attendant, so I went to the diner and asked them to get it to go. They were so exasperated (as every dining worker I've encountered on the CZ has been so far) and told me I was supposed to ask my attendant. They also added the useful words "Oh, Jesus!" before their response. The worker was flustered that I wanted hot tea because he said he might not be able to remember that. He said "I'll try to remember that."
On my next train, the CL I again wanted to get lunch in my room. Based on the past experience I rang the attendant, and he promptly came. I asked him if he'd be able to bring me lunch to my room. He gave a big sigh, rolled his eyes, and told me he had to get people off the train. He was really annoyed like I was asking for so much. He told me "My first job is to get people off the train." I was really annoyed and said I would get it myself.
What I want to know is this: Do I have these experiences because I'm "young" (in my 30s) and they just think I shouldn't be asking them for this stuff? That's kind of what I think. Or are these just not good workers?
Either way I'm fed up with it. Amtrak sleepers are VERY expensive, either in dollars or points, and I should be getting excellent service for those costs.
Also general observation: I believe for some reason the workers in the western trains or perhaps the workers in the superliners are way more stressed and unpleasant than those in the East on the viewliners. I have not had these problems on the Crescent (taken many times) or the LSL. Those workers were calm and helpful.