Hi all-
Having an issue and wondering about the best way to resolve. I've been Select for 2007 and 2008, and I ended up being about 590 points short at the end of 2008 for 2009. I ended up getting a promotional e-mail in February that offered to apply my points gained between mid February and the end of March to my status points for 2008. In other words, gain 600 points by the end of March and get Select 2009.
So I ended up taking my trips as planned (including a r/t on 3/30) to be sure I had 6 separate legs to ensure I earned 600 points. Problem is that one of my trips from 3/30 didn't post. I've submitted it to the missing point request twice over the past 2 weeks, but nothing as of today. I finally called customer service and the agent said he would post it to my account. I asked him about the promotion, and he said I would qualify if I met the requirements (but he didn't seem to know anything about it, so it didn't boost my confidence).
So what steps should I take after it posts? Looking for any advice you can give. I'm worried that it may be more trouble than it's worth to get Select for this year...
Scott
Having an issue and wondering about the best way to resolve. I've been Select for 2007 and 2008, and I ended up being about 590 points short at the end of 2008 for 2009. I ended up getting a promotional e-mail in February that offered to apply my points gained between mid February and the end of March to my status points for 2008. In other words, gain 600 points by the end of March and get Select 2009.
So I ended up taking my trips as planned (including a r/t on 3/30) to be sure I had 6 separate legs to ensure I earned 600 points. Problem is that one of my trips from 3/30 didn't post. I've submitted it to the missing point request twice over the past 2 weeks, but nothing as of today. I finally called customer service and the agent said he would post it to my account. I asked him about the promotion, and he said I would qualify if I met the requirements (but he didn't seem to know anything about it, so it didn't boost my confidence).
So what steps should I take after it posts? Looking for any advice you can give. I'm worried that it may be more trouble than it's worth to get Select for this year...
Scott