I don't know if they were just having a bad day, or if this is normal--I was in the lounge at NYP on Friday afternoon (perhaps it was because it was a Friday). It was crowded, of course, but that can't be helped, being New York. But there was no coffee, no decaf coffee, and no hot water. There were lots of crumbs on the floor. The attendants were okay, but not particularly friendly. When I said I was going on the LSL, they said to have a seat and someone would take us down. When I said thank goodness, because it took me 20 minutes to find the lounge from the train I just got off of, they just stared at me--not even a smile. I know I always compare places to PHL, but honestly, you always see someone cleaning up there, there is a coffee/hot chocolate machine that, as far as I can tell, is always on, and the attendants range from polite and professional to friends I have made over the years that I have nice conversations with when they are not busy. I just made Select Plus so can go in the lounges even if I'm not taking the train, but I think I'll just stop in the one at PHL when I'm in Philly and not make any special trips to use the one at NYP! I do remember going through the New York lounge once before and having a very pleasant attendant at the desk, with the coffee working. So maybe the other day was just a bad day for them and not typical.