crescent-zephyr
Engineer
- Joined
- Oct 21, 2015
- Messages
- 4,670
My post was specific to the complaints the OP made. Sorry it got confusing.
I wasn't trying to knock VIA, the Roomette bed on VIA is by far the best bed I've ever had on a train. And of course the food and presentation is better.
All of the new hires I've encountered lately on Amtrak seem to be very focused on customer service. So I think Amtrak is taking it serious... it's the old, grouchy LSA's they need to get rid of, as no amount of re-training could possibly help them. (in my opinion at least).
I wasn't trying to knock VIA, the Roomette bed on VIA is by far the best bed I've ever had on a train. And of course the food and presentation is better.
All of the new hires I've encountered lately on Amtrak seem to be very focused on customer service. So I think Amtrak is taking it serious... it's the old, grouchy LSA's they need to get rid of, as no amount of re-training could possibly help them. (in my opinion at least).