northnorthwest
Service Attendant
- Joined
- Feb 21, 2013
- Messages
- 158
A few weeks back I had a reward trip from PHL to Glenwood Springs. We had business to NYP, then the LSL to CHI (roommette) and the CZ to Glenwood. Our sleeper was until Denver, and we were coach from there until Glenwood.
We had a wonderful time on the LSL. The attendant was very courteous and friendly. We were never disturbed. The food at dinner was delicious. Everything was so relaxing. I would gladly do it again.
The CZ was another story. Here's a list of the things that made the whole sleeper experience very unenjoyable and stressful:
--attendant not introducing herself or being present
--constant LOUD announcements
--when asking the attendant about something her response: "That's what I said in my announcement."
--the lead dining attendant's voice which was always a YELL
--being told to leave the diner very abruptly at dinner after barely finishing our food
--getting a look like I was asking for something impossible when I asked for another tea to go at dinner
--one of the dining workers scolding the people who sat with us because he used blue pen instead of black pen to fill out the dining card form "Remember for next time, it has to be done in black ink. You might have to do it over again."
--terrible food in the diner
Overall it felt like we were elementary school kids being pushed around by our teachers. Just everyone we encountered was loud, pushy, rather inept, and had no sense of customer service. I would not want to do this trip again. Ever.
(The coach portion of our trip and view of Glenwood Canyon was fantastic, and I would recommend just doing that portion in coach if I talk to others about train travel.)
Also as a comparison I can now say that I much prefer the viewliner to the superliner rooms because of in-room toilet and upper berth window. That superliner rommette is just soo small with no place to store anything!
Is this route just so popular that they have no manners? Or were we just unlucky? One thing I noticed is that the crew was very young compared to LSL (and also the Crescent crew I've experienced a few times). Maybe they just are not experienced or trained properly?
We had a wonderful time on the LSL. The attendant was very courteous and friendly. We were never disturbed. The food at dinner was delicious. Everything was so relaxing. I would gladly do it again.
The CZ was another story. Here's a list of the things that made the whole sleeper experience very unenjoyable and stressful:
--attendant not introducing herself or being present
--constant LOUD announcements
--when asking the attendant about something her response: "That's what I said in my announcement."
--the lead dining attendant's voice which was always a YELL
--being told to leave the diner very abruptly at dinner after barely finishing our food
--getting a look like I was asking for something impossible when I asked for another tea to go at dinner
--one of the dining workers scolding the people who sat with us because he used blue pen instead of black pen to fill out the dining card form "Remember for next time, it has to be done in black ink. You might have to do it over again."
--terrible food in the diner
Overall it felt like we were elementary school kids being pushed around by our teachers. Just everyone we encountered was loud, pushy, rather inept, and had no sense of customer service. I would not want to do this trip again. Ever.
(The coach portion of our trip and view of Glenwood Canyon was fantastic, and I would recommend just doing that portion in coach if I talk to others about train travel.)
Also as a comparison I can now say that I much prefer the viewliner to the superliner rooms because of in-room toilet and upper berth window. That superliner rommette is just soo small with no place to store anything!
Is this route just so popular that they have no manners? Or were we just unlucky? One thing I noticed is that the crew was very young compared to LSL (and also the Crescent crew I've experienced a few times). Maybe they just are not experienced or trained properly?