More routes are needed and more equipment and the service needs to be run on time and it needs to be a real service. Not some govt employees just trying to get through so they can get paid. The markets are there for the picking. But I doubt if there are that many repeat riders after one horrible Amtrak experience after another. Only railfans will put up with what is going on right now.
Explain to me how Amtrak is supposed to do all of this with existing capital and equipment? And, let me tell you, employees in the private sector are also "just trying to get through so they can get paid". Customer service in the airlines is rotten, in case you have forgotten.
The only reason Amtrak runs trains, or even exists at all is for political reasons. It doesn't make sense to run LD passenger trains anymore. So, making comparisons to the airlines is senseless, as the differences are obvious. Everything is against Amtrak's existence. Either a person makes peace with this and takes LD train travel for what it is, or chooses not to ride LD trains. I make peace with it and enjoy train travel while we still have it.
I have to break Amtrak into three groupings:
1) The NEC and other short-haul hubs that can be run at a profit or fairly close to one fairly easily (and which have a number of routes "on the bubble": I count 5 non-NEC corridor routes with better than 90% CR, 3 more between 80% and 90%, 5 between 75% and 80%, and 3 more between 70% and 75%).
2) A subset of the longer-haul Eastern trains and some other Regionals which I believe could be run, if not at a profit, then with CR figures more commensurate with the current "corridor" routes (i.e. with an eye towards 70% CR). I would put a better-run Silver Service in this category, as well as the Cap and the Lake Shore (both of which I think are harmed by the lack of an option to get folks back into NYC before dinner time); I would also put in some "feeder" services (the Keystone, for example) which dump traffic onto the NEC and/or feed one another (a good example here is the Lincoln Service vs. the MORR/Mule: The Lincoln doesn't do so hot on CR, but the Mule does very well...yet I think they definitely feed into one another).
3) The Western money hole trains, which I think we can agree aren't going to turn a profit (or even come close) anytime in the foreseeable future. Maybe if oil goes to $200 next week and the airline industry goes insolvent, but even then it would be a stretch.
#2 might potentially include parts of #3, such as the CZ going to Denver and the EB going to Minneapolis, but the overall western operation
is a mess. I think that it serves a role as part of a national system (and I would point out the
relative utility of large sections of several interstates out in Flyover Country, too), but the financial side is a mess and not improving. Likewise, #3 would probably include the Cardinal
in its current form (as opposed to a dailified version that was rescheduled to hit Cincinnati at a sane hour)
.
There's very little talk about axing #1 while most of the criticism focuses on #3 and, I believe, conflates #2 and #3.