TransitGeek
Service Attendant
So I went down to the Metrolink station last night to pick up tickets for an upcoming train trip to San Francisco. (Woo! Spring Break!) My wife and I are traveling RIV-BFD-EMY-SFC, which means three tickets per person, each way. That adds up to 12 tickets. I walked up to the Metrolink machine, swiped my card, pulled up my reservation, verified everything and printed my tickets. Excitedly, I drove home and went to sort out my tickets, get them in the right order and staple them together (as is my custom). You can imagine my dismay when I counted only 11 tickets- my ticket from BFD-EMY was missing!
I called Amtrak that night, and they said that they had to wait for a "report" from the ticket machine at midnight before they could do anything. Now, I know that tickets are considered like cash, and usually when you lose one you're out of luck. Nevertheless, I called Amtrak back this morning and spoke to an agent named Julie (no, not the computer), who- after a long bit on hold- told me she'd mail me out another copy of the lost ticket.
Yay for good customer service!
I called Amtrak that night, and they said that they had to wait for a "report" from the ticket machine at midnight before they could do anything. Now, I know that tickets are considered like cash, and usually when you lose one you're out of luck. Nevertheless, I called Amtrak back this morning and spoke to an agent named Julie (no, not the computer), who- after a long bit on hold- told me she'd mail me out another copy of the lost ticket.
Yay for good customer service!