Less than 24 hours from our trip we were downgraded from a Bedroom to Coach on the Capital Limited from Sandusky to Chicago. Customer service was less than helpful. Does this happen frequently? I was given a refund, but was not given any reason for the change. About 5 hours before the trip a Bedroom opened on the Lakeshore Limited and we switched trains. Of course this cost more than my original Bedroom. Was told to call back to customer service on Monday since they are closed over the weekend. Would really like to just pay what my original Bedroom cost. Has this happened to anyone else?