I'm about 5 hrs into my first ride on the SWC and It has been 'figure it out yourself' since I boarded in ABQ. My SCA finally came round to take dinner reservations about an hour ago but it was up to me (and all the newbies) to find our way to lunch before they stopped serving, figure out where the observation car is, where the restrooms are, and (don't know yet) where the shower is. I asked about ice and was told there is none except for what I purchase in the cafe car. No mention of coffee. I am assuming it will be up to me to configure my bed when I'm ready. This is my second LD trip and I think my first Crescent from NYP - NOL spoiled me. Any comments?