I left all my bags, including my laptop bag in the luggage room. I can tell you that both times we were in CHI, I never saw a red cap near the luggage room. I had to find spots for our luggage. I still had my laptop after touring the city for a few hours. My daughter still had her dolls, even though she was concerned that someone would take them :blink:
This was in the Metropolitan Lounge? Recently? As in the last three years or so?
And did you confuse the old luggage area to the right of the checkin counter with the new area that is behind you when you are facing the checkin counter?
I've rarely seen the room unattended. And when it is, they usually have a tensi-barrier up in front of the room or the door closed.