Chicago Metro Lounge - Accessible for Business Class?

Discussion in 'Guest Forum for Amtrak Questions' started by ajh005, Jul 21, 2016.

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  1. Jul 21, 2016 #1

    ajh005

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    ajh005

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    I'll be traveling from Virginia to Chicago and then on to Nebraska in August, and I'm wondering if the Metro Lounge in Chicago is available for business class travelers. The website and every piece of literature I've found says that it is, but the agent I spoke with on the phone yesterday was convinced that it wasn't. Can someone confirm/deny this for me please?

    Also, the California Zephyr to Nebraska doesn't have business class so I'll be riding coach, would I still have access in that case? I figured since one leg was BC, and since my ticket is single day arriving/departing, I would, plus it'd make the 4 hour layover much more comfortable for this first-time traveler.

    Thanks everyone!
     
  2. Jul 21, 2016 #2

    Eric S

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    Metropolitan Lounges (in Chicago, Los Angeles, and Portland) are available to business class passengers. I was in the Chicago lounge twice last week as a business class passenger.

    I can only guess that the agent was unaware of the difference between Club Acela and Metropolitan Lounge policies.
     
  3. Jul 21, 2016 #3

    pennyk

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    It is my understanding that in order to use the lounge, you must be in Business or Sleeper Class on your departing train (that day) or be Select Plus or Select Executive. However, the lounge is new and my understanding may not be correct. I was there last week and yesterday, and I believe those were the rules.
     
  4. Jul 21, 2016 #4

    jis

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    Perhaps the New Orleans Magnolia Lounge or whatever they call it, is also available to the Crescent BC passengers? Don't know for sure. Just wondering. It appears that all lounges outside of the NEC give access to BC passengers, and select lounges on the NEC give access to some select BC passengers but not all BC passengers.
     
  5. Jul 21, 2016 #5

    ajh005

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    ajh005

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    Ok, perfect. Thank you!

    That would make sense, still waiting to hear from them directly, but that's how I assumed it would be. I'll update when I hear from Amtrak directly.

    Thanks!
     
  6. Jul 22, 2016 #6

    PaulM

    PaulM

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    I know it was reported that every one from the janitor to station manager claimed this would be true once the new lounge opened. But I thought it was squashed once and for all. From the Amtrak.com lounge page

    Not only that, the day we both arrived in Chicago, I was able to use the lounge despite not leaving in BC or sleeper.
     
  7. Jul 22, 2016 #7

    ajh005

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    PaulM, would that apply on overnight trains as well? My departure from VA is the day before I'd be getting to Chicago, the language seems vague.
     
  8. Jul 22, 2016 #8

    SarahZ

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    Yes. What they mean is that you either need to arrive in or depart from Chicago on the day you want lounge access. So, if you arrive or depart on Tuesday (for example), you get to use the lounge on Tuesday.
     
  9. Jul 22, 2016 #9

    Eric S

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    I should add that one of the days last week, I was an arriving Business Class passenger when I used the Metropolitan Lounge. So as others have mentioned, the rumor about access being restricted to departing passengers only has not played out (or at least not yet).
     
  10. Jul 22, 2016 #10

    tim49424

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    When I was in the Metro Lounge Sunday there were boarding announcements for the Hiawathas.....proof positive that the rumor was false, at least for now.
     
  11. Jul 22, 2016 #11

    ajh005

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    Ok perfect, that's what I was hoping. I guess if worse comes to worse I can take a print out from their own site and show it if there's a problem. This is my first time, so I'm just trying to cover all my bases.
     
  12. Jul 22, 2016 #12

    Eric S

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    Yep, I arrived in Business Class on a Lincoln Service train and boarded a Hiawatha Service train.
     
  13. Jul 22, 2016 #13

    KmH

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    Is this heaven? No. It's Iowa.
    https://www.amtrak.com/station-lounges
     
    Last edited by a moderator: Jul 22, 2016
  14. Aug 14, 2016 #14

    iggy

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    "Yep, I arrived in Business Class on a Lincoln Service train and boarded a Hiawatha Service train."

    In past this has been no issue - done it often in old lounge over years. Haven't used new lounge yet - didn't receive an invite to private showing and haven't traveled through Chicago since it opened to public. I'll correct that soon hopefully.

    Unless policies change - hopefully we won't see a step back in customer service. Lounge access was given if you arrived in Sleeper or Business Class even if your departure ticket was coach. I normally do sleeper to BC - or reverse - as long as BC is available on that train. So Chicago lounge access even before I had a year of SELECT+ was not an issue - once they allowed BC in - after many of us asking, pleading and complaining for them to do so.

    What is still a pain is no St Louis First Class Lounge for BC riders. So if your BC from St Louis to Chicago no lounge access in St Louis. Most days it just sits empty with nice bathroom and well stocked water in fridge.
     

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