Montanan
OBS Chief
Hello, all ... first-time poster here, but a long time lurker (as they say).
Anyhow, I completed a New Orleans-Philadelphia trip on the Crescent last week ... and though I'm normally fairly patient with Amtrak, this experience left a pretty unpleasant taste in my mouth. The diner had been bad-ordered, for one thing, so we sleeping car passengers subsisted for a day and a half on deli sandwiches and muffins, which were served at odd hours and ranged from mediocre to thoroughly inedible. There were also major issues with room cleanliness and a thoroughly inattentive onboard staff -- the car attendants seemed to spend pretty much the whole trip sprawled in the lounge area, monopolizing the few seats and gossiping loudly.
I'd like to contact Amtrak about this trip, both to report my concerns and because I feel I'm entitled to some compensation for the lack of meal service. And I'm wondering what the most effective way to do that might be -- phone, e-mail, or written letter, and addressed to whom? I've seen varying reports here and elsewhere about the effectiveness of trying to speak to Amtrak about things like this.
Thanks in advance, folks!
Anyhow, I completed a New Orleans-Philadelphia trip on the Crescent last week ... and though I'm normally fairly patient with Amtrak, this experience left a pretty unpleasant taste in my mouth. The diner had been bad-ordered, for one thing, so we sleeping car passengers subsisted for a day and a half on deli sandwiches and muffins, which were served at odd hours and ranged from mediocre to thoroughly inedible. There were also major issues with room cleanliness and a thoroughly inattentive onboard staff -- the car attendants seemed to spend pretty much the whole trip sprawled in the lounge area, monopolizing the few seats and gossiping loudly.
I'd like to contact Amtrak about this trip, both to report my concerns and because I feel I'm entitled to some compensation for the lack of meal service. And I'm wondering what the most effective way to do that might be -- phone, e-mail, or written letter, and addressed to whom? I've seen varying reports here and elsewhere about the effectiveness of trying to speak to Amtrak about things like this.
Thanks in advance, folks!