1) When you are on a train that is running late (stuck on a siding somewhere for 45 mins) and there are no updates from the conductor or crew as to what is going on or when you'll get moving or why you're stuck there. A little info goes a long way!
Agreed. However, I think they're trying to work on this as my recent trips had the staff jumping on the PA to alert us to time keeping issues. However, even having a scanner you're only as informed as the indifferent freight dispatchers want you to be.
Showers (maybe even for a small fee) should have been installed in the Coach Superliners to keep the smells down.
ABSOLUTELY! What kind of moron thought it was a "perk" to allow people to clean up? It's for
everyone's benefit when you are able to wash yourself and get clean. Making coach class suffer only ends up making
everyone suffer in the end.
4) Lack of Wifi and TVs on LD trains. This is a MAJOR issue IMHO. I think Amtrak needs to install Wifi on all LD trains and install small TVs (like you have on international flights) in the bedroom and roomettes of LD trains. Maybe DirecTV?
I don't see why they can't put a TV in every seat in coach as well. Except that they all get destroyed by the pax apparently. I wonder how airlines manage to prevent the pax from destroying everything they can get their hands on while Amtrak is apparently helpless to keep their trains from being ransacked by customers and yard hands alike.