Internet outage on United? Crew told not to announce refunds available
If you pay for wireless Internet access on a United Airlines flight, you are owed a refund if the service doesn't work....
In a statement, United said it wants passengers who are having trouble with on-board wireless Internet to go on the carrier's website to describe their problem and request a refund.
[updated: 1:40 p.m. PDT March 11: United Airlines said flight attendants won't make announcements to the entire cabin because not every passenger in the plane will buy Wi-Fi. A spokeswoman for the carrier added United is not trying to cheat passengers out of a refund and is planning to rewrite the internal memo.]....you can head over here to fill out a request for a service refund.