:angry:
I will never travel with Amtrak agian. My first trip, as I was traveling on your train and going from Denver CO. to East Lansing MI. My train was 5 hours off schedule, not only did I miss my connecting train from Chicago to Lansing because our train crew decided to stop on the tracks for 45 mintues at a time, with no explination and were exstremly rude when anyone asked them for an estimate for arrival, but when I arrived in Chicago, they told the 25 passangers that were straneded if we wanted a hotel we had to walk ten blocks to the hotel Amtrak was willing to pay for at 1:30 AM in downtown Chicago. Finally after an hour of waiting in the lobby they offered us bus, and refused to take anyone to East Lansing, but now we needed to be picked up in Detriot. Then they told us that ever station would be open at the time of arrival, and with every stop we found that we were stranded in -45 degree weather in the slums of the city. My 18 year-old boyfriend and myself at the age of 17, were stuck in the downton, crime ridden part of Detriot MI for 45 mintues until we could receive a ride home to Saginaw. The Amtrak bus driver admitted several times that he needed directions from us because he didn't recieve a map or directions from anyone at Amtrak and had no way of communication. We finaly got home 6 hours after the estimated time, in a differnt city. We recieved $350 in credit for our next trip. I gave $109 of this credit to a friend, only to have his trip from Denver to East Lansing just as awful. I was told I must make the reservation over the phone so I could use my credit on Amtrak file. I was told by an Amtrak employee that he was reseved a ticket from Denver to East Lansing. When he went to pick up his tickets the night of his trip, they told him that he was never booked a connection train from Chicago to Lansing. When I called the "coustmer service" not only did no one have any anwsers but they refused to do anything about it even after the understanding the fact that my 17 year-old friend would arrive in Chicago at 4pm, get kicked out of the station at midnight when they closed and wait on the streets until 6am to try and possibly book another train. The women on "coustmer service" and informed me the day I made the reservations that he would arrive at 3am in East Lansing and gave me the train number, but she never booked a seat. I'm just informing anyone who is possibly intressted this is what happens and no one at Amtrak is willing to help or compensate me.
*I forgot that I had sent this to Amtrak and thats why it says stuff like "your train". I meant to edit all of that!
but yeah, not at all a good situation
P.S. My friend, is STILL stuck in chicago as we speak!
I will never travel with Amtrak agian. My first trip, as I was traveling on your train and going from Denver CO. to East Lansing MI. My train was 5 hours off schedule, not only did I miss my connecting train from Chicago to Lansing because our train crew decided to stop on the tracks for 45 mintues at a time, with no explination and were exstremly rude when anyone asked them for an estimate for arrival, but when I arrived in Chicago, they told the 25 passangers that were straneded if we wanted a hotel we had to walk ten blocks to the hotel Amtrak was willing to pay for at 1:30 AM in downtown Chicago. Finally after an hour of waiting in the lobby they offered us bus, and refused to take anyone to East Lansing, but now we needed to be picked up in Detriot. Then they told us that ever station would be open at the time of arrival, and with every stop we found that we were stranded in -45 degree weather in the slums of the city. My 18 year-old boyfriend and myself at the age of 17, were stuck in the downton, crime ridden part of Detriot MI for 45 mintues until we could receive a ride home to Saginaw. The Amtrak bus driver admitted several times that he needed directions from us because he didn't recieve a map or directions from anyone at Amtrak and had no way of communication. We finaly got home 6 hours after the estimated time, in a differnt city. We recieved $350 in credit for our next trip. I gave $109 of this credit to a friend, only to have his trip from Denver to East Lansing just as awful. I was told I must make the reservation over the phone so I could use my credit on Amtrak file. I was told by an Amtrak employee that he was reseved a ticket from Denver to East Lansing. When he went to pick up his tickets the night of his trip, they told him that he was never booked a connection train from Chicago to Lansing. When I called the "coustmer service" not only did no one have any anwsers but they refused to do anything about it even after the understanding the fact that my 17 year-old friend would arrive in Chicago at 4pm, get kicked out of the station at midnight when they closed and wait on the streets until 6am to try and possibly book another train. The women on "coustmer service" and informed me the day I made the reservations that he would arrive at 3am in East Lansing and gave me the train number, but she never booked a seat. I'm just informing anyone who is possibly intressted this is what happens and no one at Amtrak is willing to help or compensate me.
*I forgot that I had sent this to Amtrak and thats why it says stuff like "your train". I meant to edit all of that!
but yeah, not at all a good situation
P.S. My friend, is STILL stuck in chicago as we speak!
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