mycalpal
Train Attendant
On my most recent cross-country Amtrak trip I was waiting to board the Lake Shore Limited at the new Chicago Metropolitan Lounge on Monday June 12th. The usual boarding time for Sleeping car passengers came and went. The moniter showed that the 48/448 was delayed and suddenly we were told that the LakeShore was boarding and to proceed to the gate. We get down to the gate and are herded into a lousy waiting area that they had "cleared" for the sleeping car/business class passenbers as the Lake Shore was again delayed. We were stuck there for nearly two hours before we finally boarded the Lake Shore. I have taken the Lake Shore many times over the years and have been delayed on many of the trips leaving Chicago, however with previous delays we were never kicked out of the old Metropolitan Lounge so they could close it. On at least two trips in the last few years we had comparable delays due to equiqment problems and we still boarded from the old Metropolitan Lounge. I just wanted to ask if the policy has changed with the new, larger Metroplitan Lounge? What has been the experience of other delayed sleeping car passengers at Chicago? Have things changed with the new lounge? Thank you.