First, I didn't say that they had an obligation to spout the company line. I said that they have an obligation to the CEO and management. That obligation is to do their job.i just don't agree with you on this one alan. a good manager understands workers and their needs. he/she gives workers opportunites to show off and teach their strengths and gives opportunites to brush up in weak areas. the obligation of a worker is to do a good job not spout the company line.Actually the crew have an obligation to the CEO, management in general, and the passengers.most seem to realize that their obligation is to the passenger not the ceo
Second, they do however have an obligation not to spout the company's dirty laundry, unless that laundry is something that can hurt people or that something is seriously ripping off the people either directly or indirectly. Just talking trash to people because you don't like something is not an obligation that any employee owes to his/her customer.
Especially because he/she could be walking said customer right out the door and eventually depriving the employee of his/her job.
Third you must remember that the employee may well be trying to protect his/her job by getting one riled up, so as to get things to change back to the way they were. That doesn't necessarily mean that's the best thing for the company.