Boarding the Capitol Limited in Chicago, everyone going to SOB, Elkhart and even as far as Toledo, were directed to the Lounge car, I think due to lazy coach attendants. There was even tape across the staircase I had to rip as we headed upstairs since the downstairs lounge cafe is unused with passengers directed to the CCC for lounge purchases.
I immediately wrote to Amtrak (we take it instead of the South Shore for comfort) and didnt get issued a reason but was sent a transportation voucher.
As the train left the conductor wasnt happy to see the coach attendant had sent us to the lounge instead of seats, announcing there are plenty of seats available in the coaches for those who want them.