Eric, thank you for taking the time to reply, though we may not see "eye to eye". I'd like to address your points, and expound on this issue plus the "national network" as well.
I couldn't disagree more about the difference of commuters/suburbans vs. long distance runs. Take the Cascades, they go all the way from Vancouver, BC to Eugene, that's hardly a short run. And to reiterate my point, the Cascades may come close to making the grade when it boils down to accessibility, they still don't make enough stops in places sorely needed. Plus, the nature of less stops on a long distance run makes it even more imperative to have access to putting bikes and etc. on-board, NOT LESS accessibility! Yeesh!
And yes, I chose the word asinine on purpose, because it fits. Here is why.
Your statement of not having enough room on a long distance run is well, utterly unbelievable. I've heard this mantra over and over now for over TWENTY FIVE years. I don't know how many times I've been on-board a coach-baggage to discover the baggage section is quite often nearly empty. How long have they had to modify regular baggage cars to just accomodate a few bikes? Wayyyyy to long, imho.
Plus, their regular bike policy of accepting bikes in extraordinarily oversize boxes as checked baggage decimates your argument about no space being available on-board. Do you seriously believe that they can't make room in a seventy foot long baggage car for a bicycle, or more? Come on! And the Talgos baggage car is miniscule compared to the Starlate, etc. Yet the train had FOUR bikes on it on Sunday. All one had to do is hand it off to a staffer and they take it to the bag. car.
Then there is the AUTO-TRAIN. Yes, somehow Amtrak manages to not being able take a simple bicycle at an unstaffed/no checked baggage station, yet they built facilities to take your car to Florida!
That's almost laughable, but isn't.
Then there is the issue of time. With a decades old policy of the same ole song and dance, it shows that Amtrak is either purposefully ignoring customer requests, or are that close to being a governmental agency with no clue as to how to run a viable travel service across the nation. Why should I support that?!
I suspect that it is both.
Most disconcerting really is your answer. I can understand that you may be defending your employers policy, but more importantly it shows the continued nature of Amtrak not responding to continued customer concerns, instead all we get are the same old answers, never trying to figure out a solution and pushing the burden onto the traveler.
Do you really think this is a wise policy? Over the past ten years I finally stopped defending Amtrak from the many Europeans who constantly berated Amtrak for its inane behavior and travel unfriendly procedures. I realized they were right, unfortunately.
Most of all, why should a customer have to even explain their position, at all? Its Amtrak that's at fault here, and a lot of the blame goes throughout the whole company. Amtrak should quit giving excuses and start offering solutions, if they want my vote then they should get off their butts and do something about this.
I'm sorry, but your premise just doesn't hold water. If this were a new policy I'd say OK, but we are talking about an govt. agency that is recalcitrant and indifferent to travelers needs and concerns. What are they doing in the long distance business if they willingly refuse to adapt and accommodate? It really may be time to pull the plug on this national fiasco, and just concentrate on the smaller core runs instead.
I hope you now see why a long time supporter of Amtrak is now a non-supporter in the voting arena. I don't mean to be offensive at all to you, but we really have two different perspectives here.
Sincerely, Tony
EricS wrote:
2) That is the nature of the difference between a commuter/suburban train, which makes more frequent stops, and a longer-distance/regional/intercity train, which makes less frequent stops. There are always going to be train stations served by local commuter trains (whether Sounder, Metrolink, Metra, New Jersey Transit, SEPTA, or whatnot) but skipped by regional intercity trains.
3) The "asinine policy" exists on long-distance trains because there is no space to store the bicycle on those trains.