northnorthwest
Service Attendant
- Joined
- Feb 21, 2013
- Messages
- 158
Before reading this, please understand the point of my post is to point out how the Quik-Trak machine SHOULD work (and by extension the online "view reservations" function, etc.), not how I can get it to work for me!
I have 4 upcoming trips. When I visited the Quik-Trak machine, it only showed me one of those four as available to print. Then I used the "enter AGR number" and it was able to locate a second trip. I didn't have any of the reservation numbers with me, so I couldn't locate the other trips while I was there.
Two of these trips were purchased by phone using AGR card through AGR as part of a coupon (paid portion plus free companion). One was purchased online with AGR card. And one was redeemed online with AGR points.
Really there should be a way that all these systems are linked, so that when I swipe my AGR card at the machine, it recognizes all the tickets associated with my name/account/etc. regardless of how they were purchased. Don't you agree?! Similarly I've had issues where there is one e-mail connected with AGR and one with amtrak.com, and this caused issues. All these services need to be connected!
(Please reread the first sentence before telling me to do something other than what I WANT to do!)
I have 4 upcoming trips. When I visited the Quik-Trak machine, it only showed me one of those four as available to print. Then I used the "enter AGR number" and it was able to locate a second trip. I didn't have any of the reservation numbers with me, so I couldn't locate the other trips while I was there.
Two of these trips were purchased by phone using AGR card through AGR as part of a coupon (paid portion plus free companion). One was purchased online with AGR card. And one was redeemed online with AGR points.
Really there should be a way that all these systems are linked, so that when I swipe my AGR card at the machine, it recognizes all the tickets associated with my name/account/etc. regardless of how they were purchased. Don't you agree?! Similarly I've had issues where there is one e-mail connected with AGR and one with amtrak.com, and this caused issues. All these services need to be connected!
(Please reread the first sentence before telling me to do something other than what I WANT to do!)