shanghaiamtrak
Train Attendant
- Joined
- Jan 24, 2004
- Messages
- 43
So I booked a trip from LAX to St Louis for next month. Online it showed 1 roomette available at the 20,800 point level. I wanted to book before the points required went up so I called and booked the roomette this evening. The agent I spoke with said that roomettes 9-14 were available. I prefer 9 or 10 as they are on upper level but the agent said those roomettes would require 24,000 point redemption but roomette 11 or above would only require 20,800. I told her this is news to me--different prices for individual roomettes. I know about buckets. And she mentioned bucket level. But she was implying that i would be charged a different amount for what appear to be upper vs lower roomettes. I didnt want to pay 24,000 so i booked room number 11 on lower level. Just out of curiosity I went on Amtrak website to look at prices for a computer- assigned roomette number and it says 24,000 points are required now.
I wonder if the agent did not know what she was doing and was somehow holding a computer generated roomette reservation for me which may have been on lower level and the computer then showed a higher bucket level for remaining roomettes, which included the upper roomette I preferred. Would that be the case or is Amtrak really charging different amounts now for different roomettes (say upper vs lower). If the agent is in error, is it worth calling back and getting another agent to see if i can switch my lower level room to an upper? Thanks for any info anyone can give.
I wonder if the agent did not know what she was doing and was somehow holding a computer generated roomette reservation for me which may have been on lower level and the computer then showed a higher bucket level for remaining roomettes, which included the upper roomette I preferred. Would that be the case or is Amtrak really charging different amounts now for different roomettes (say upper vs lower). If the agent is in error, is it worth calling back and getting another agent to see if i can switch my lower level room to an upper? Thanks for any info anyone can give.