I got an email earlier today indicating I have a complimentary access 'coupon' to the Boston Metropolitan Lounge from now through November 15. Apparently, the AGR computer programmer in charge of sending emails failed to add code to check my current AGR status. I already have unlimited access to all Amtrak lounges & clubs. I'd offer the pass to anyone, except it has my name and AGR # preprinted on it and it's the body of an email, not a regular 'coupon' in my account. Even worse, I just got the automatic response indicating that the 'reply to' information portion of the email that I replied to does not accept replies. And it's the most explicit email return address I've ever received! The whiz kids at Amtrak these days never cease to amaze me. edit: to add more loss of Amtrak credibility, I forgot that when emailing them using the 'contact us' option at the bottom of the Amtrak or AGR screens, one must be signed out from the web site and fill in name, AGR number, etc. Only when signed out does the screen give any confirmation of 'message sent' and the body of the email as well as all other fields are blanked out. If I wasn't such a train nut, I'd be done with them!