PeterKsfo
Train Attendant
I was using a 35,000 award for bedroom WMJ-LAX-SEA on SW Chief to CS. The Chief was over 5 hours late, due to mechanical problem from origin at Chicago. I knew in advance about the delay, but then needed to pay for another night hotel in Williams, (paid at my own expense) as there would have been no place to wait until 5am other than on the street. We the missed the CS at LAX due to the delay, and rerouted via Bakersfield/Martinez. Part of the desire of the trip was to get to take the CS, and missed a good part of it
I wrote email to Amtrak, requesting consideration for a refund of some or all of my 35,000 points, or other compensation. I received the automated response that someone would get back to me soon, but could take a few weeks. I waited over a month with no reply, and wrote back again. Now over another week and still no replay.
- Does anyone know if it normally takes that long to get a reply?
- Would you expect I should get some rebate for the delay?
- Any suggested recourse you suggest to escalate? Write to the Amtrak president?
Thanks
I wrote email to Amtrak, requesting consideration for a refund of some or all of my 35,000 points, or other compensation. I received the automated response that someone would get back to me soon, but could take a few weeks. I waited over a month with no reply, and wrote back again. Now over another week and still no replay.
- Does anyone know if it normally takes that long to get a reply?
- Would you expect I should get some rebate for the delay?
- Any suggested recourse you suggest to escalate? Write to the Amtrak president?
Thanks
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