I guess one could turn it around, and ask you to confirm what YOUR source is for thinking she was wrong?
On the one hand it wouldn't surprise me; on the other hand, I can't find such an exemption on the website (at least, not on the policies pages), and I suspect that if somebody booked well in advance of this, they would at the very least have an argument that Amtrak should have sent out a mass email to anyone with reservations, and tried to contact those folks with affected reservations but no email via phone or otherwise. The last bit is particularly important considering the decent number of older customers Amtrak has who, to put it politely, may not be the most internet savvy.
I agree that it is important for Amtrak contact to remain good with especially the older travelers, because as my grandma in San Jose puts it, she's technologically impaired! Not saying all are, but many certainly aren't afraid to admit it!
As of this point, I don't believe any vouchers can be redeemed online. You can redeem them via phone - I think. But I am 99.9% sure you cannot use the website to book tickets with a voucher.
I was waiting for the rest of it..."...but I stayed at a Holiday Inn Express last night"
Well, it doesn't apply this year...what about next year, for those of us who take a trip (or several) more than once per year? For example, I take an annual trip out to Iowa. It's generally the same trip at the same time of the year (the only differences being, on occasion, origination location and whether I connect west via the LSL or Cap), and it usually involves the same general (weather-related) concerns.
lol...I'll try to remember that. Preferably some time when I did just get stuck staying at one the night before
You might not want to be so quick to say that. You could be right, but as I said, there has always been a refund fee (read the current policy right below the new one). Therefore, I see no reason why they would not charge refund fees for everyone if they are going to start actually collecting them.
Please read OP. According to the agent new rules apply to everybody after 08/12/12 regardless of the purchase date!
Just going by what I was told a few days ago when I booked. Agent said reservations booked before Aug 12 will be under the existing policy, those booked after the new policy goes in effect, will be under it. As with all things Amtrak, it seems to depend on which agent you talk to, but they would play hell trying to enforce a new policy not n effect at the time of booking.colobok said:
The announced policy is 0 hour. But of course why should anyone follow that? They should go about as usual inventing their own policies. Afterall it is Amtrak! :lol:
