I think it is nice looking, but very much a pain to use. I bring a group through here every year, and it is so long a walk and mixed up. The people are not very kind either. The way they work a group changes every year. they have us jumping from one floor to another. And by the time you get from the baggage area (that is really small) up the escalators, through the halls, into the sitting area and then through the one door, down to the train level and then all the way to the end of the platform, it seems like miles. And on the return, you finally get into the station and then no real signage for you to find that one door that takes you to the other levels to get your luggage and to the street. No one in my groups has ever said, "wow, what a great station."