What's going on? I had this problem last month, and I called AGR, they were very apologetic, but the agent on the phone said she couldn't fix the problem, she'd have to write a ticket for the software crew to handle the next day (I was calling in the evening.) I eventually got in, but I did change my password, and when I went to check my balance this evening, I was notified that I was locked out again. I appreciate the concern for my online security, but if I can't log into my account, what good is it to me? And they are telling us there will be no problems when we have fully networked self-driving cars! If that tech works as well as most the tech I use, I expect to be locked out of my car most of the time and will have to call the help desk, and (maybe) have the car working the next day.