Everydaymatters
Engineer
We are supposed to be Amtrak's best customers, yet throughout the forum we advise people who complain about any problem to call Amtrak and get a voucher.
On my last trip, the shower water was cold. The BNSF track was rough and I ended up with a bruise. The SA overslept and there was no coffee in the morning. The rattling sound from the top bunk was annoying.
No big deal, I got home safely and had great SA's. Yet these are some of the very things we are advising people they can get vouchers for. On the trip home I was wondering how many people on the train had their travel partially or completely paid for by Amtrak vouchers.
Maybe we should start reversing this and stop asking for vouchers for Every. Little. Thing. Who knows? It might even help Amtrak in the long run.
On my last trip, the shower water was cold. The BNSF track was rough and I ended up with a bruise. The SA overslept and there was no coffee in the morning. The rattling sound from the top bunk was annoying.
No big deal, I got home safely and had great SA's. Yet these are some of the very things we are advising people they can get vouchers for. On the trip home I was wondering how many people on the train had their travel partially or completely paid for by Amtrak vouchers.
Maybe we should start reversing this and stop asking for vouchers for Every. Little. Thing. Who knows? It might even help Amtrak in the long run.