Quick synopsis:
Train car found to have a wheel issue. Train stopped on track to address (including car removal to replace the problematic car with a new car + reattach). However, what happened is nothing short of a disaster on Amtrak's part. The big question is... is this something that Amtrak should truly make right with its passengers? Read on.
As you can see in this post, I am seeking member feedback about how to handle this with Amtrak.
https://www.reddit.com/r/Amtrak/comments/5kxr3e/amtrak_302_on_12292016_from_lincoln_905am_late/
The problems:
Thanks.
Train car found to have a wheel issue. Train stopped on track to address (including car removal to replace the problematic car with a new car + reattach). However, what happened is nothing short of a disaster on Amtrak's part. The big question is... is this something that Amtrak should truly make right with its passengers? Read on.
As you can see in this post, I am seeking member feedback about how to handle this with Amtrak.
https://www.reddit.com/r/Amtrak/comments/5kxr3e/amtrak_302_on_12292016_from_lincoln_905am_late/
The problems:
- Passengers moved to train car with less seats than prior train car (some passengers left standing)
- Crew locks passengers in car - literally, locks the passengers in the car (no crew member remains behind to help passengers)
- Crew turns off power + air, and bathroom door locks are broken (see below); no water offered
- Entire train detaches from car and leaves car, alone, with passengers on it (with no Amtrak rep on-board) for > 1 hour
- One passenger locks themselves in the bathroom and cannot get out (no crew to assist - this happened later)
- Passengers left on train car with 2-3 newly released felons, no security present
- Spotty phone service + no internet service (since train car is orphaned)
- 2-3 trains whiz past the sole car, leaving passengers to wonder (aloud) whether control knew the car was left alone on the track
- 1+ hours later, train returns (unannounced), banging into the orphaned car at 5+ miles per hour (several old people standing, one nearly falls)
- 15+ minutes past that, door opens and no explanation, water, or consolation is offered (at all)
Thanks.