Amtrak is directed to provide a station agent in each Amtrak station that had a ticket agent in
fiscal year 2018. Station agents, which include Amtrak ticket agents or caretakers, assist
passengers with their intercity rail travel, provide customer service during all hours that a station
is open, and perform building maintenance duties. Amtrak is directed to improve
communication and collaboration with local partners and take into consideration the unique
needs of each community, including impacts to local jobs, when making decisions related to the
staffing of Amtrak stations, and to work with stakeholders to maximize the efficiency of these
station agents.