Manny T
OBS Chief
I recently tried to use a $125 eVoucher for a $45 fare, assuming the balance would remain available. Instead I got a message stating that eVouchers were for "one time use" only and that if I proceeded I would lose the $80 balance. I seem to remember using eVouchers multiple times (until used up) in the past.
Is one-time use something new? Is there any justification for erasing the balance--other than grabbing customer's cash without providing any benefit?
Seems the only way to get full value for an eVoucher now is to spend more money on Amtrak -- because the chance of using a voucher for an exactly equal fare is limited. Hence to get full value you have to purchase a higher fare. I don't like this at all.
Is one-time use something new? Is there any justification for erasing the balance--other than grabbing customer's cash without providing any benefit?
Seems the only way to get full value for an eVoucher now is to spend more money on Amtrak -- because the chance of using a voucher for an exactly equal fare is limited. Hence to get full value you have to purchase a higher fare. I don't like this at all.