Customer Experience at Amtrak

[Jessie Z]

Hi everyone,

We are a group of UC Davis students doing a project about customer experience at Amtrak. We really appreciate if you would spend some time filling out this survey so we can better understand you points of view:

http://goo.gl/forms/yffq2FLS9E

Thank you so much for the participation! Enjoy your day

 

[TinCan782]

Your second question...sleeper?

 

[FormerOBS]

The very first question reflects a California bias.

I checked "coach", but added a comment at the bottom to say that I often use sleepers, but not business class or Acela.

At the end, I also added comments to clarify my opinions re. food service.

I declined to answer the timeliness question because the question incorrectly implies that Amtrak has full control over timely operations.

I declined to answer the wifi question because I don't use that service & can't give a fair evaluation.

At the end, the survey said I am REQUIRED to answer those last two questions, so I assume all of my answers were thrown out.

Ergo, this survey is bogus. Sorry.

Tom

 

[NW cannonball]

Bogus Well, yeah, it was probably a thing -like - how the first-graders in Japan mob the tourists to try their English.

Don't care about the tourists, or us passengers, just practicing their English.

Or in this case, throwing a blundering ill-designed "survey" at people with various known survey faults.

Whoever assigned this project - if it was a "project" is grading the "surveyors": on how many stupid errors of the survey design they fell for.

I responded - but people please don't waste your time on this ill-conceived "survey"

It's obviously only purpose was to show the students the problems of getting a valid survey.

 

[Cina]

Yikes. I took the survey, filled out the comments, and clicked send and I'm still here alive and un-enraged. Good luck with your survey and with your group project!

 

[Ryan]

When I clicked submit, my office was suddenly filled with cats and dogs, making all manner of racket and defecating all over the place. It was HORRIBLE, and I COULDN'T ESCAPE!!!

 

[Cina]

When I clicked submit, my office was suddenly filled with cats and dogs, making all manner of racket and defecating all over the place. It was HORRIBLE, and I COULDN'T ESCAPE!!!

Are you sure you weren't just inside an Illinois train? I've heard it's like riding in a manure spreader.

 

[NW cannonball]

In any case -- "mostly harmless"

 

[NW cannonball]

When I clicked submit, my office was suddenly filled with cats and dogs, making all manner of racket and defecating all over the place. It was HORRIBLE, and I COULDN'T ESCAPE!!!

Are you sure you weren't just inside an Illinois train? I've heard it's like riding in a manure spreader.

Please -- not a "manure spreader" so -- uh -- crude --

Perhaps -- an "organic biophysiological recycling biotechnological breakthrough nanotech device?

Sorry - that was clumsy - btter ideas?

 

[PerRock]

It's missing an N/A option for the WiFi. I have yet to ride on a train with WiFi, so I cannot comment on it.

 

[crabby_appleton1950]

Hi everyone,

We are a group of UC Davis students .................

 

[Jessie Z]

Hi everyone,

I am a member of this group project. First of all, Apologize to everyone that we didn't include N/A options and made most question mandatory. We are really sorry for those mistakes. We have modified it and if you are still interest, here is the new link:

http://goo.gl/forms/V0FYVb5FRw

Secondly, Thank you all for filling out this survey. We value every response and will include them all in our project. Thank you all for the response and suggestions! We have read through every comment on our survey design and on the process of improving it to not be "ill-designed".

I am new to this forum so if I reply at the wrong place, then apologize again....

Hope you all have a good day

 

[Ryan]

You still didn't add sleepers.

 

[Cina]

Please -- not a "manure spreader" so -- uh -- crude --

Perhaps -- an "organic biophysiological recycling biotechnological breakthrough nanotech device?

Sorry - that was clumsy - btter ideas?

Here in Nebraska we call it a manure spreader

 

[amamba]

You still didn't add sleepers.

Also I think there should be a differentiation between business class. it should say Coach, business class, acela business class, acela first class, and sleeper class.

 

[amamba]

Anyway, I filled it out for the kids. Good luck with your project.

 

[NW cannonball]

Anyway, I filled it out for the kids. Good luck with your project.

Yup -- I hope the student's survey project does what it's intended to do -- teach the students how hard it is to get any good data from internet polls.

 

[ljohn2030]

At least someone is interested in asking.... Don't get too wound-up, just answer the questions as best as you can! I am flattered to be asked at all. The airlines would never ask, or given me a completed survey to return....

 

[NW cannonball]

Hi everyone,

I am a member of this group project. First of all, Apologize to everyone that we didn't include N/A options and made most question mandatory. We are really sorry for those mistakes. We have modified it and if you are still interest, here is the new link:

http://goo.gl/forms/V0FYVb5FRw[/size]

Secondly, Thank you all for filling out this survey. We value every response and will include them all in our project. Thank you all for the response and suggestions! We have read through every comment on our survey design and on the process of improving it to not be "ill-designed".I am new to this forum so if I reply at the wrong place, then apologize again....

Hope you all have a good day

Likewise - hope your day (and year and decade) goes well.

Please also consider that there's so many (mostly ads, sometimes scams) "surveys" out on the web -- good on you to target this forum. Mostly we ride Amtrak, mostly there's very little spam or trolls here.

But obviously, you knew that and posted here. Thanks

 

[Jessie Z]

Thank you everyone for suggestions on our survey! Based on the suggestion we edited the survey and here is the final version of it:

http://goo.gl/forms/7cv3FRplfB

Millions of Thanks!

 

[Tumbleweed]

Please -- not a "manure spreader" so -- uh -- crude --

Perhaps -- an "organic biophysiological recycling biotechnological breakthrough nanotech device?

Sorry - that was clumsy - btter ideas?

Here in Nebraska we call it a manure spreader

Actually, here in North Dakota we call it public transit for politicians....

 

[Sauve850]

Thanks for the survey. Some folks seemed a little picky but maybe because they weren't riding a train!

 

[PaulM]

Are you sure you weren't just inside an Illinois train? I've heard it's like riding in a manure spreader.

For those not familiar with Illinois trains and might be dissuaded from trying one, this post is some kind of private joke from Nebraska, which by the way doesn't have trains.

 

[Cina]

Are you sure you weren't just inside an Illinois train? I've heard it's like riding in a manure spreader.

For those not familiar with Illinois trains and might be dissuaded from trying one, this post is some kind of private joke from Nebraska, which by the way doesn't have trains.

For those not familiar with the California Zephyr, it goes through Nebraska. We also have freight trains, model trains, and dresses with trains. This post is some kind of inside joke from people named Paul, who by the way all hate Nebraska.
P.S. it was actually an inside joke referring to this thread, and it was a hilarious joke. http://discuss.amtraktrains.com/index.php?/topic/63965-fido-and-fluffy-did-just-fine-in-the-illinois-experiment/page-2&do=findComment&comment=596774

 

[Ryan]

As always, Cina speaks pure, unadulterated Truth (with a capital "T").