frugalist
Lead Service Attendant
A Month?! When I read that, my head started spinning. I was just starting to relax after doing multiple re-routings of our westbound Florida to Vancouver trip, leaving in less than 2 weeks. Fortunately, this service disruption won't affect our westbound trip, as we are now booked on the SWC and CS.I was booked on 8 next Monday. I've been re-routed via SAC and the Zephyr, at no extra cost. No word on compensation yet- customer relations was closed.
Every agent I spoke to confirmed the line will be down for at least a month.
Our initial plan was to start our trip home on the Empire Builder PDX-CHI, leaving PDX July 18. I've just finished a long phone call with a fantastic AGR rep (Irene), who worked with me to re-route us from SEA to SAC on the CS, connecting to the CZ to CHI, connecting to the Cap.Ltd. to WAS, connecting to the SM home. Bedrooms all the way, as originally booked, except for a Roomette on the CS (we are #1 on the wait list for a bedroom).
I did not want to wait until our July 18 EB was officially on "service disruption" mode to try to work out an alternative route. With my luck, the service disruption wouldn't be announced until we were far up the Alaska coast (and possibly unreachable) and all bedrooms on all alternate routes were already taken. I strongly suggest that anyone who might be affected by the terrible flooding be proactive and look into alternative routing as soon as possible.
Off-topic comment: every AGR rep that I've come in contact with has been top notch. Always courteous, professional, knowledgeable, and empowered to do what it takes to resolve an issue. A+ to all of them!