- Joined
- Apr 10, 2018
- Messages
- 1
My experience with FNBO has been pretty terrible so far.
Tried making a payment online and they claimed payment was "returned" and charged me a $25 returned payment fee.
Tried paying online again a month later and I just got an error message saying they couldn't process my payment online and that I would have to call.
I called and got put on hold multiple times and they wanted to send me a text message to my phone to "verify" my account despite the fact that there was no phone number even linked to my account. I finally told him to just cancel my account, they ended up waiving the $25 and couldn't explain why my payment was "returned" and why my bank had no record of them every even attempting to withdraw money to pay the bill.
I'm not going to deal with this headache every time I have to pay my bill.
Tried making a payment online and they claimed payment was "returned" and charged me a $25 returned payment fee.
Tried paying online again a month later and I just got an error message saying they couldn't process my payment online and that I would have to call.
I called and got put on hold multiple times and they wanted to send me a text message to my phone to "verify" my account despite the fact that there was no phone number even linked to my account. I finally told him to just cancel my account, they ended up waiving the $25 and couldn't explain why my payment was "returned" and why my bank had no record of them every even attempting to withdraw money to pay the bill.
I'm not going to deal with this headache every time I have to pay my bill.