So I’ll give my impressions during my trip. CHI on Sept 9th had a couple of ladies working who thought all Amtrak passengers were dumb and wouldn’t listen. Heaven forbid if you asked them a question or had knowledge of how Amtrak usually works. Also, we arrived to the lounge around noon for our 2pm (CZ) departure and breakfast stuff (instant oatmeal) was the main course not he snack isle. It wasn’t until around 1 that vegetables and dip were put out The one thing they had on their side was the western LD trains were all quite full and the lounge was PACKED, so I can see where their **** style may have been what they thought was required. LAX for the SWC departure on the 26th, complete opposite. They were very friendly and helpful, which included getting a large suitcase checked to FTW the best way possible, vs having it trying to follow our route to CHI, SPI, and then to FTW. Then todays CHI Met Lounge was staffed by very friendly people and helped us as much as needed without having to do a kindergarten march to business class on train 305. The draw back to todays experience is the main snacks (vegetable and dips) had already been picked up by our 4pm arrival, so bar snacks and bowls of whole fruit were all that was available.