Trainmans daughter
OBS Chief
I am presently on #29 just west of Sandusky. This is the train that we boarded in Pittsburgh last night after a delightful bustitution from WAS. I woke up this morning to read an email from Amtrak informing me that my connection train #3 has been cancelled.
I called the number provided and was told that they couldn't re accomodate me since this was an AGR award ticket and was transferred to guest rewards. The fellow there told me he can't make changes to reservations and will have to take care of it when we get to CHI. He transferred me to Customer Relations who told me pretty much the same thing. I did get a case number to give to the people in Chicago.
What I want to know is did I do everything I can at this point? Where do I go in Chicago to get help? Is there a customer help desk, or do I go to the ticket counter?
If we are delayed by a day, it is OK, but I don't have the funds for hotel, food, etc. Does Amtrak provide for that? Also, tomorrow's westbound trains are full. Could we be in CHI for several days before a room is available?
If I were traveling alone, this wouldn't be a problem, but I have my granddaughter with me. She has an adventure's heart, but her mom panics easily so I'm trying to smooth things out before I contact her. I could easily lose my "grandma privileges".
P.S. Those of you who are my Facebook friends, don't comment on any problems till I get things straightened out. My daughter-in-law is on FB, too!
I called the number provided and was told that they couldn't re accomodate me since this was an AGR award ticket and was transferred to guest rewards. The fellow there told me he can't make changes to reservations and will have to take care of it when we get to CHI. He transferred me to Customer Relations who told me pretty much the same thing. I did get a case number to give to the people in Chicago.
What I want to know is did I do everything I can at this point? Where do I go in Chicago to get help? Is there a customer help desk, or do I go to the ticket counter?
If we are delayed by a day, it is OK, but I don't have the funds for hotel, food, etc. Does Amtrak provide for that? Also, tomorrow's westbound trains are full. Could we be in CHI for several days before a room is available?
If I were traveling alone, this wouldn't be a problem, but I have my granddaughter with me. She has an adventure's heart, but her mom panics easily so I'm trying to smooth things out before I contact her. I could easily lose my "grandma privileges".
P.S. Those of you who are my Facebook friends, don't comment on any problems till I get things straightened out. My daughter-in-law is on FB, too!