Back in January, I reserved a Hertz car to be picked up at CUS for a week rental that extended from May 30th to June 5th. . The AGR promotion at that time was for quadruple points and 100 bonus points per day. I was sure to put in the promotion code at the time of the reservation. The cost of the weekly rental was $392.00 and since I had the car for 7 days and with this promotion, the point total should have been 2268 AGR points. Now nearly two months later and no points. (BTW, the rental was completed during the promotion period). As a result a call was put into AGR last Friday and they said that they would look into it. I received a reply from Hertz this week that said:
Dear Dennis XXXXX,
Thank you for your inquiry. There were 000400 miles/points/credits processed for Rental Agreement number 112628806 for the Amtrak program on or around 07/30/2013.
Please allow 4-6 weeks from the date processed for the credit to appear on your member statement
We appreciate your business and look forward to serving your car rental needs in the future.
Sincerely,
The Hertz Corporation
Frequent Traveler Department
Frequent Travel Programs
14501 Hertz Quail Springs Pkwy
OKC., OK. 73134, USA
So after my inquiry Hertz gave me 400 points instead of the 2368. That was big of them wouldn't you say? This is the second time that Hertz has duped me out of points. There won't be a third time. Can anyone tell me if there is another car rental company that serves CHI Union station? The only rental counter there (outside of the Metro lounge) is Hertz.
Dear Dennis XXXXX,
Thank you for your inquiry. There were 000400 miles/points/credits processed for Rental Agreement number 112628806 for the Amtrak program on or around 07/30/2013.
Please allow 4-6 weeks from the date processed for the credit to appear on your member statement
We appreciate your business and look forward to serving your car rental needs in the future.
Sincerely,
The Hertz Corporation
Frequent Traveler Department
Frequent Travel Programs
14501 Hertz Quail Springs Pkwy
OKC., OK. 73134, USA
So after my inquiry Hertz gave me 400 points instead of the 2368. That was big of them wouldn't you say? This is the second time that Hertz has duped me out of points. There won't be a third time. Can anyone tell me if there is another car rental company that serves CHI Union station? The only rental counter there (outside of the Metro lounge) is Hertz.
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