Amtrak should really think twice as to how they splash the term Business Class about.
The airline industry term means a product offering First Class service including choice of meals, all the alcohol you can responsibly drink, an Attendant for each 20 passengers, and a "goody bag".
The US flagged carriers are all phasing out traditional First in favor of Delta One, (United) Polaris, and (I don't know what American calls their's).
By contrast Amtrak Business Class can be anything from a 2-1 configured section of an A-I or Horizon, a glorified Coach on the NEC and some LD's, to "just plain old" Coach on the Acela. A passenger who has only experienced airline Business Class could justifiably be after Amtrak for false advertising. Where Amtrak offers an enhanced Coach product, they should find a name for the service reflecting that.
The airline industry term means a product offering First Class service including choice of meals, all the alcohol you can responsibly drink, an Attendant for each 20 passengers, and a "goody bag".
The US flagged carriers are all phasing out traditional First in favor of Delta One, (United) Polaris, and (I don't know what American calls their's).
By contrast Amtrak Business Class can be anything from a 2-1 configured section of an A-I or Horizon, a glorified Coach on the NEC and some LD's, to "just plain old" Coach on the Acela. A passenger who has only experienced airline Business Class could justifiably be after Amtrak for false advertising. Where Amtrak offers an enhanced Coach product, they should find a name for the service reflecting that.
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