This has been beaten to death already, so I'll be as brief as I can. (I'm never brief) :hi:
1. Passengers should never be required to make up their own beds. Some insisted on doing it, and I would reluctantly agree, but I was always afraid they would hurt themselves. There are many potential pinch points.
2. Sometimes (rarely) the SCA is unable to complete the tasks due to illness or other problems. If that happens, the Conductor or Chief (if there is one) should assign somebody to fill the gap. If the Conductor couldn't find the SCA, it was that Conductor's job to find out why and get an accounting. It sounds like the SCA and Conductor both failed. SOMEBODY OTHER THAN YOU SHOULD HAVE MADE THAT BED. You paid for and deserve proper service; and since you didn't get it, you deserve an explanation and an apology. When you make the complaint to Customer Service, as I hope you will do, tell them you also deserve a refund. You just might get it. The notion that this SCA deserves a tip is preposterous, and if he doesn't know why he didn't get one, he's too stupid to qualify for the job.
3. Don't worry about the SCA reading about this here. The only SCA's who follow this Forum are the ones who care. I can guarantee that's not this guy.
4. In my long time on the railroad, I was not always perfect. If I ever failed a passenger, that passenger got a sincere apology and explanation, and I did all I could to make it right. That's what adults do.
5. Drink service --- and other creature comforts --- are not the primary job of an OBS employee either. That would be safety. All else comes after safety.
Tom