seat38a
Engineer
I was on train 785 coming north today from San Diego. There was a lady in line for Business Class and she was on the phone. From the conversation, she had been trying to get to LA but her flight got cancelled and the airlines had been giving her the run around since noon when her flight was supposed to leave. So since the airline could not find her a seat on another flight that was guaranteed for sometime today, she decided to try the "TRAIN" for the first time.
We boarded the train and she asked me if they sold water on the train and if they sold snacks. I told her, there is a cafe car that will open once we get going, BUT here in Business Class, the attendant will come by shortly after we leave with beverages and snacks, too which she was quite surprised. Soon after the Old Town SD stop, our BC attendant started coming by handing out snacks and beverages. It was funny watching the newbie lady take out her credit card to buy the wine. She was again SHOCKED when she found out that this too was included.
Before I got off the train at my stop, I let her know that at LAUS, there is a lounge for Business Class passengers with CLEAN bathrooms and snack and beverages for her to use on her way back, to which she AGAIN gave me the shocked look.
I pretty sure this newbie will no longer be flying to Los Angles from San Diego.
The situation with the newbie lady today brings up a classic problem with Amtrak, where people aren't well informed.
We boarded the train and she asked me if they sold water on the train and if they sold snacks. I told her, there is a cafe car that will open once we get going, BUT here in Business Class, the attendant will come by shortly after we leave with beverages and snacks, too which she was quite surprised. Soon after the Old Town SD stop, our BC attendant started coming by handing out snacks and beverages. It was funny watching the newbie lady take out her credit card to buy the wine. She was again SHOCKED when she found out that this too was included.
Before I got off the train at my stop, I let her know that at LAUS, there is a lounge for Business Class passengers with CLEAN bathrooms and snack and beverages for her to use on her way back, to which she AGAIN gave me the shocked look.
I pretty sure this newbie will no longer be flying to Los Angles from San Diego.
The situation with the newbie lady today brings up a classic problem with Amtrak, where people aren't well informed.