The other night this lady asked me for help at the station to get her stuff up to the platform and onto the train. I said sure. As we walked to her stuff and I seen the mountain she had piled upon the cart I asked her where she was going. She had 3 large bags, one small bag, a purse the size of a duffle bag and a grocery bag full of food for the trip. She appeared perfectly able bodied to me yet she couldn't push this cart.
It turns out she was going to a staffed station with checked baggage and she was also boarding at a station with checked baggage. I told her she needed to check these 3 large bags and she said NO. No explanation, not a second thought, just NO, I'm not checking my bags.
Honestly I would have been well within Amtrak's policy to make her check the bags or refuse to let her on the train. I let her on and I lugged all that baggage up to the train for her and I put it all on for her. I have to say that next time I feel like I'll need to be adamant regarding the carry-on policy.
I fully agree with you, she should have checked those bags!
If she was going from a station with check baggage service to one that does not, or between 2 that do not offer it at all - that would be a different story. But between 2 stations that do offer checked baggage service, there is no excuse to not check at least one of those bags! Besides, it lessens the space available for others to use in the luggage racks - that do not have that option!
After all, airlines allow you one carry-on, anything else has to be checked. You have 2 choices - check the other bag or not fly. A train offers the same choices - check your bags or not travel!