It is the people enforcing the procedures onboard Amtrak and at the airport that are inconsistent. A professional, courteous TSA employee helps make the trip through security tolerable. Such an employee can also respectfully and politely manage unusual situations and requests.
A incompetent TSA employee can make the trip through security a miserable process, or even worse embarrassing and demeaning.
While most airline passengers are annoyed by the security process, they deal with it because it is a true safety issue.
The Amtrak seating procedure when seats are assigned is OK if the attendant is able to manage requests for window seats, etc. A control freak attendant makes the process miserable and an imposition.
I agree it is best to start of being polite in any situation whether its TSA or dealing with Amtrak employees. When you get an incompetent do nothing, report them. If it is bad enough, tweet it. Send a message to @Amtrak. It is true they just tweet back to call customer service.
However, if enough tweets are out there about incompetent crews, IMHO, someone will take notice.
A incompetent TSA employee can make the trip through security a miserable process, or even worse embarrassing and demeaning.
While most airline passengers are annoyed by the security process, they deal with it because it is a true safety issue.
The Amtrak seating procedure when seats are assigned is OK if the attendant is able to manage requests for window seats, etc. A control freak attendant makes the process miserable and an imposition.
I agree it is best to start of being polite in any situation whether its TSA or dealing with Amtrak employees. When you get an incompetent do nothing, report them. If it is bad enough, tweet it. Send a message to @Amtrak. It is true they just tweet back to call customer service.
However, if enough tweets are out there about incompetent crews, IMHO, someone will take notice.
