I am intrigued by what the 'concept' will turn out to be, from page 89 of the 'Long Distance Service Line'...
Experiential Service Model The unique train travel experience is the most significant factor for customers choosing long distance travel. The trains that operate over two nights require a different strategy to attract an expanded ridership base and establish a more contemporary model. The current rider demographic skews heavily to retirees and train aficionados due to long trip times and less concern about on-time reliability. Our goal is to develop a more contemporary experience which leverages the important communal experience that the traditional rider expects with service options more attractive to Millennials. The strategy includes redesigning sleeper cars, contemporary seating in dining/lounge cars similar to current living space trends, updated menus and service equipment and specialized staff training. We intend to establish a “concept” train to advance this initiative prior to a systemwide modification to the service standards and experience.
It's the first I've seen of it. Or heard any comments here about it...sorry if I missed something.That was in there last year too.
It's the first I've seen of it. Or heard any comments here about it...sorry if I missed something.
I don't have a clue, either, of what they are talking about...[emoji50]
Okay, I get that a 'communal experience' is perceived as undesirable by millenials. (In fact, on our last trip, we sat across from a late-twenty-something couple at one dinner. As we always do, we said hello and introduced ourselves--the woman said hi, the man looked up briefly, said nothing, and both continued to look at their phones. In fact, other than ordering their food, they didn't say a word to each other during the meal, either. I guess it's a millenial thing...) So I assume that the default will be dining in-room, away from having to make brief eye contact with strangers. But what I don't understand is "seating...in dining and lounge cars similar to current living space trends." What in the world is that? Open-concept without walls is the only current living space trend that I am aware of. I really don't have a clue as to what they are trying to say here. Anybody able to translate that into something comprehensible?
Okay, I get that a 'communal experience' is perceived as undesirable by millenials. (In fact, on our last trip, we sat across from a late-twenty-something couple at one dinner. As we always do, we said hello and introduced ourselves--the woman said hi, the man looked up briefly, said nothing, and both continued to look at their phones. In fact, other than ordering their food, they didn't say a word to each other during the meal, either. I guess it's a millenial thing...) So I assume that the default will be dining in-room, away from having to make brief eye contact with strangers. But what I don't understand is "seating...in dining and lounge cars similar to current living space trends." What in the world is that? Open-concept without walls is the only current living space trend that I am aware of. I really don't have a clue as to what they are trying to say here. Anybody able to translate that into something comprehensible?
Agreed, don't be quick to paint millenials with a broad brush. I am a millenial and took the CS last summer from LAX-PDX and my wife and I where happy to sit with others at the diner and have a conversation. My wife actually saw this as a huge selling point of the train.Hmm...maybe it's more of a personal preference than generational thing. I've had meals with only 20/30 year olds and the conversations lasted so long we were politely reminded by the dining car staff that we could continue our conversations in the lounge car. On the other hand, I've had meals with retirees where the only words exchanged were "Hello" and "goodbye."
They just sound like weirdos it’s not an age specific thing. Had many great meals with people of every age.
don't be quick to paint millenials with a broad brush
There is no data to support that LD trains are mostly used by retirees and “train aficionados” - people of all walks of life use LD trains.
That may depend on who fills out the customer surveys. I'm pretty sure there is a "reason for riding" and an "employment" type of question.
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