About Customer Service

[LA Resident]

Regarding good or bad customer service, the attached link goes to an interesting article about the economics of customer service for companies...

http://www.newyorker.com/talk/financial/2010/09/06/100906ta_talk_surowiecki

 

[guest]

Regarding good or bad customer service, the attached link goes to an interesting article about the economics of customer service for companies...

http://www.newyorker.com/talk/financial/2010/09/06/100906ta_talk_surowiecki

I guess Amtrak's customer relations isn't the worst or the best but somewhere in the middle-to-above average, based on this article counter-posed with all the postings on this board, It's a little reassuring to know that Amtrak is doing something pretty good given all the criticism it absorbs day by day!