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tricia

what's going on with Crescent 19 on Mon. 3/12?

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Just got this email notice:

 

Our records indicate that you are scheduled to depart on Amtrak train number 0019 from Toccoa, Georgia at 6:15AM on Monday March 12 and arriving in New Orleans, Louisiana.

That schedule has been cancelled due to a schedule change. There is no alternate service available.

 

----------------------------------------------------

 

This is for a long-awaited brief vacation, for which I've booked hotels, arranged a farm-sitter. What the heck is going on that this is cancelled with only two days notice?

 

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I would really be incensed. Get in the phone and insist on speaking to Customer Relations, not Customer Service.

 

 

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It is most likely something between Alexandria and Charlottesville as all three southbounds are cancelled on March 11th as are two of the three northbounds (the exception being the Roanoke NER which is cancelled the next day instead).

Edited by brianpmcdonnell17

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Amtrak is cancelling a number of trains on Sunday in advance of the next winter storm to hit the northeast. This is one - it comes out of New York.

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Thanks for prompt replies. I've just spent 51 minutes on phone with Amtrak. Train is cancelled for only one day. I've changed res to day earlier, and hope I can adjust rest of our travel plans....

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Thank you, hastybob. If that is the case, why don’t they say so Instead of the stupid generic reason “ schedule change. “

 

 

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I have a friend who was supposed to be on 51 WAS-CIN Sunday. I understand preemptive cancellation on the corridor when they are at least some trains running. However cancelling 19 and 51 for the entirety of their runs should be unacceptable. Especially when 51 doesn't run again until Wednesday. There is precedent for turning them at Washington, where they forecast it to be 50 degrees and sunny on Sunday...

 

EDIT: It looks like the forecast has changed and they are calling for snow on Sunday. I'm going to back away from some of my outrage at this point. We'll see how things go.

Edited by looshi

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Why should snow cancel a long distance train? Give me a break. If that were the case, the Empire Builder would be a seasonal train that would only run 6 months a year. What if there was a storm scheduled in CHI - would they cancel the Cardinal going the other direction? I think not. Amtrak on the East Coast needs to suck it up. At the very least, those trains need to originate in WAS. People north of there have a bunch of connection options. People south of there have approximately ZERO.

 

 

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I have a friend who was supposed to be on 51 WAS-CIN Sunday. I understand preemptive cancellation on the corridor when they are at least some trains running. However cancelling 19 and 51 for the entirety of their runs should be unacceptable. Especially when 51 doesn't run again until Wednesday. There is precedent for turning them at Washington, where they forecast it to be 50 degrees and sunny on Sunday...

 

EDIT: It looks like the forecast has changed and they are calling for snow on Sunday. I'm going to back away from some of my outrage at this point. We'll see how things go.

 

 

Why should snow cancel a long distance train? Give me a break. If that were the case, the Empire Builder would be a seasonal train that would only run 6 months a year. What if there was a storm scheduled in CHI - would they cancel the Cardinal going the other direction? I think not. Amtrak on the East Coast needs to suck it up. At the very least, those trains need to originate in WAS. People north of there have a bunch of connection options. People south of there have approximately ZERO.

 

 

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Just out of curiosity, imagine you're a tenant railroad on a conference call with the host railroad. They advise you that they will curtail operations due to a projected storm. They also advise if you choose to run, they will "attempt" to operate your train to the best of their ability....but....if anything goes wrong or your train needs support,it is likely they will not be in the position to respond.

 

This includes infrastructure support like switch failure or a signal outage.

 

This includes right away support such as grade crossing failures or trees across the tracks.

 

This includes mechanical assistance if your train hits a tree, refueling if your train is delayed or if your old engine just fails on its own. It is unlikely there will be assistance.

 

In short, the host has basically stated "if you choose to run,we'll get to you when and if we get to you."

 

Are you still willing to run 1000 people into that red flag? (I say 1000 because there are other trains that are cancelled too.)

Edited by Thirdrail7

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Sorry - I still don’t buy it. If those trains originate in WAS how far will they have to travel south to get out of the “snow zone” ? 50 miles? 150 miles? So 1-3 hours away from your own National HQ. Doesn’t sound like much of a risk to me.

 

 

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Sorry - I still don’t buy it. If those trains originate in WAS how far will they have to travel south to get out of the “snow zone” ? 50 miles? 150 miles? So 1-3 hours away from your own National HQ. Doesn’t sound like much of a risk to me.

 

 

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Who said anything about snow? It wasn't "snow" that decimated operations last week. You see, there are things like wind that blows down trees, particularly when the ground is saturated from weeks of bad weather. There are thing such as flood warnings (which dramatically reduces the speeds)

 

It was a wind driven tree through the windshield of one Amtrak train and into the path of another Amtrak train (disabling the train) that caused the host to suspend Amtrak operations last week. It had NOTHING to do with the snow.

 

Again, you still haven't answered the question.

 

The host has told you that if you run your train, they will NOT be in the position to assist you if things go bad as they are focusing on their issues.

 

Are you sending people into it?

Edited by PRR 60

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Sorry - I still don’t buy it. If those trains originate in WAS how far will they have to travel south to get out of the “snow zone” ? 50 miles? 150 miles? So 1-3 hours away from your own National HQ. Doesn’t sound like much of a risk to me.

 

 

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Who said anything about snow? It wasn't "snow" that decimated operations last week. You see, there are things like wind that blows down trees, particularly when the ground is saturated from weeks of bad weather. There are thing such as flood warnings (which dramatically reduces the speeds)

 

It was a wind driven tree through the windshield of one Amtrak train and into the path of another Amtrak train (disabling the train) that caused the host to suspend Amtrak operations last week. It had NOTHING to do with the snow.

 

Again, you still haven't answered the question.

 

The host has told you that if you run your train, they will NOT be in the position to assist you if things go bad as they are focusing on their issues.

 

Are you sending people into it?

There was a tree taken down that caused a minor derailment for the MBTA this week as well.

 

I'm sure we could come up with plenty of examples and some still won't be happy.

 

There was an employee calling the railroad "sissies" for shutting down the corridor, even after two (CSX) freight cars were blown off a bridge on the corridor in to a river during the last storm.

 

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I’ve already told you what I would like to see them do. I would start those two trains in DC, which would minimize the amount of time the train would spend in predicted bad weather. It would not eliminate all risk, but reduce it significantly. We can agree to disagree.

 

 

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I’ve already told you what I would like to see them do. I would start those two trains in DC, which would minimize the amount of time the train would spend in predicted bad weather. It would not eliminate all risk, but reduce it significantly. We can agree to disagree.

 

 

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Minimize time in bad weather. Don't think so. The bad weather is south & west of DC.

 

https://accuweather.brightspotcdn.com/dims4/default/ab85fdd/2147483647/resize/590x/quality/90/?url=http%3A%2F%2Faccuweather-bsp.s3.amazonaws.com%2Fdb%2F25%2F54722d844387b13edbc44e53341e%2Fmid-atlantic-mar-10.jpg

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Ok - I’ll stand corrected.

 

After re-reading the forecast, what I see is there will probably be a storm, it won’t likely be as bad as either of the last two, and it might have strong winds and snow that affects the east coast, or it might not.

 

Seems a shame to cancel service because of what might happen. I guess by doing that they are giving their customers more time to make alternate plans, since they don’t have any other significant options to offer their customers, except waiting a day or several days for the next train they are scheduled to run.

 

 

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Seems a shame to cancel service because of what might happen.

 

 

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At the risk of preaching and getting on a high horse, it is shame that the railroads no longer seem to care about...railroading....which is providing a service. They'd rather cut and run. Screw the people (customers and passengers) that have made plans or need their materials delivered.

 

Railroading has given way to being all about the line. What are the costs of keeping the railroad running? Years ago, the railroader thought it was worth the costs and therefore, had the appropriate manpower in place to ride out these storms and keep the operation fluid. Granted, a lot of restrictions have been added, people are quick to sue, most railroads don't want the bad press of leaving stranded equipment and you can forget about hiring day or short term labor in a pinch. However, I do long for the days when they at least WAITED for bad weather instead of giving up before the first snow flake, breeze or rain drop is even two days out.

 

A sign of the times for dinosaurs like myself.

 

 

There was an employee calling the railroad "sissies" for shutting down the corridor, even after two (CSX) freight cars were blown off a bridge on the corridor in to a river during the last storm.

 

Sent from my SM-G955U using Amtrak Forum mobile app

 

 

Those cars blew off a bridge that was two bridges upstream from the Amtrak bridge. Here is a short video of the bridge and the Amtrak bridge.

 

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OP here again. Amtrak has booked us for the same itinerary 2 weeks later, no change in price or points. (This was an AGR redemption.)

 

Main gripe I have with them about all this (assuming the cancellation was in fact unavoidable) is the cryptic nature of the cancellation notice, and the inordinate amount of time it took the agents I called (as the cancellation notice instructed) to figure out what the cancellation was for, and when trains would be running again.

 

Thanks to all who noted the cause of the cancellation, well before Amtrak ticketing staff themselves were notified.

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There was an employee calling the railroad "sissies" for shutting down the corridor, even after two (CSX) freight cars were blown off a bridge on the corridor in to a river during the last storm.

 

Sent from my SM-G955U using Amtrak Forum mobile app

http://www.baltimoresun.com/news/maryland/harford/aegis/ph-ag-rail-cars-fall-from-susquehanna-bridge-pg-20180303-photogallery.html

 

 

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......, it is shame that the railroads no longer seem to care about...railroading....which is providing a service. They'd rather cut and run. Screw the people (customers and passengers) that have made plans or need their materials delivered.

......

At one time railroads were the preferred mode for time-critical deliveries. Fresh fruit, vegetables, express packages (REA), passengers and mail, went by train. That was then, this is now. Today, if it has to be there on time it goes by air or truck. With a few exceptions (e,g, commuter rail) trains are for moving things that can wait a day or two without loss. Sadly, this seems to include people.

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Sadly, this seems to include people.

 

 

It is a tough position. Look at Tricia. She had vacation plans, hotels and various other arrangements in place. I'm on the board with her so she is not faceless. However, if I wasn't on the board, perhaps those thoughts wouldn't even be considered. This is the reason I still hang out here. It is to remind me there are people involved. Too many companies and corporations have taken the "human perspective" out of the equation.

 

However, it has to be weighed against the current operational reality.

 

Is it better to shut things down in advance so people can make other arrangements or should we as Helena Williams said, "run and rescue?".

 

This is particularly tough when reinforcements aren't available. The trees may come down and the host stated you're a low priority. You can't even count on buses since conditions may be treacherous. Do you send it out and risk running out of options like the passengers and crew in the Amtrak's westbound Cardinal stranded since Friday thread?

 

I think it is better to shut it down.

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So, how come 20(11) and 19(10) are running and 20 is on time !

 

19(10) was never supposed to be anywhere near harms way and they are hoping 20(11...which is on time but no where near the trouble area) could make it before the Roanoke area is completely slammed.

 

 

Would it make you feel better to see them canceled or late? After all, 20 hasa tough time operating from MEI-BHM-ATL on time without a storm. Would it do you good to see them late?

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Looking at the weather today, I'm truly baffled by this cancellation. Had it not been cancelled, #19 (the cancelled train that I was ticketed to board in TCA early tomorrow AM) would have left NYC by now, where it's in the mid-40s and sunny. Partly sunny and near 50 in DC, with no rain/snow forecast until long after the train would have left. No high winds forecast.

 

Bad pre-emptive call, as best I can tell--unless the "problem area" was someplace else?

 

How often does this sort of last-minute, pre-emptive cancellation happen?

Edited by tricia

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" before the Roanoke area is completely slammed." 20 doesn't go anywhere near Roanoke. The closest is Danville and Lynchburg, both 50 to 70 miles away and to the east where there is not supposed to be nearly as much storm.

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Draw a line between Danville and Lynchburg.

 

See where that line comes closest to Roanoke.

 

You'll find the amusingly named Hurt, VA to be a whopping 35 miles of Roanoke, and within the Winter Weather Advisory.

 

Over the course of a 1,000 mile plus, that's pretty close.

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