Today I received a call from Amtrak regarding a reservation I made a month ago for a trip three weeks from now on the EB. The message on voice mail said I was being changed from Superliner bedroom to family bedroom and to call if I had any questions. I called back and was told there was a problem with my room and it was being taken out of service and the only room available was the family bedroom.
I didn't think to ask at the time why it wouldn't be repaired within the next three weeks. I'll be traveling by myself so I don't really want that large room with small windows and no plumbing. Oh well. Amazing that they know that three weeks from now that bedroom will still be out of service. Does this happen very often? This past June I was downgraded from bedroom to coach on the LSL but was notified about six hours before boarding. I assume they had just found the problem (no air conditioning) and were contacting those of us that were to be in that car.
I didn't think to ask at the time why it wouldn't be repaired within the next three weeks. I'll be traveling by myself so I don't really want that large room with small windows and no plumbing. Oh well. Amazing that they know that three weeks from now that bedroom will still be out of service. Does this happen very often? This past June I was downgraded from bedroom to coach on the LSL but was notified about six hours before boarding. I assume they had just found the problem (no air conditioning) and were contacting those of us that were to be in that car.