sueb
Train Attendant
Recently rode CL and SWC from PA to AZ and back with my handicapped son (trip report will be posted shortly). On the CL out of CHI coming home his adaptive stroller would not fit thru the door into the H room. The rear wheel hubs caught on the door frame. It appeared the room door had been damaged, as part of its latch had been replaced with a piece of white plastic held on by a screw. The door did not fully retract into the wall and so my son would have been trapped in an emergency. I told the SCA and the conductor we could not ride in this compartment. The train was sold out, but they put us in the H room of the Transition Dorm car, after moving someone from the crew out. In the end our trip was not delayed, but it concerns me that SCAs and others are not checking to see that the H room is actually accessible to a standard width wheelchair (same width as my son's chair) since Amtrak says this accomodation is available to wheelchair users in their literature, etc. We had no trouble with halls and doorways on 3 other Superliner cars on this same trip. Anyone else ever have a similar experience? Any suggestions for avoiding this problem in future?