I have seen numerous comments condemning United as one of the worst airlines. May I respectfully disagree? I'm not saying they are the best, but I've been a customer of theirs for quite a few years. This year I have made two overseas trips: Phoenix-Edinburgh and return from London, and Phoenix-Munich, continuing on to Bulgaria on Lufthansa, and returning from Oslo. The negatives were things like my reservation was changed returning from Oslo, which I caught weeks in advance, that my connecting flight in Newark returning from Oslo had been rescheduled to leave for Phoenix, before the flight from Oslo arrived, then I changed it online for no fee, so they said, and was charged $300 anyway, which took an involved phone discussion to resolve. Other than that, I found the service on the flights to be on time, competent crews, and decent food. Anyway, while United could stand some improvement, I don't feel they need to be denigrated to such an extent. I called them the other day and had them explain recent nickel and dime changes to the Mileage Plus program. I would have preferred they leave the flight miles alone, but I don't fly that much, and usually use awards to pay for nice hotels.