So this morning I was sitting with a lady and her son in the diner (cafe car). She had already cancelled her return trip to Cleveland OH, and book a one-way rental car for return. She was a never again first time rider.
We lost our diner at Washington DC, and now running 4.25 hrs late. She had upgraded to a bedroom from Cleveland for a party of three. She liked but it was a bit tight. Her issues were during the three hours that it had taken to swap food service cars she was in coach and had no HEP, saw one passenger taken off by EMS. Last night she saw some drug useage, and could not sleep. This AM she need a shower, and was refusing to eat anything that was microwave.
How do you address this type of experience?
I has able to get her a corrected ETA to Orlando, she was under the impression that we 6 hours late, were 4.25 late with small chance of improvement.
However her overall outlook was still poor. Any magical words when you find yourself with a "never again" passanger?
We lost our diner at Washington DC, and now running 4.25 hrs late. She had upgraded to a bedroom from Cleveland for a party of three. She liked but it was a bit tight. Her issues were during the three hours that it had taken to swap food service cars she was in coach and had no HEP, saw one passenger taken off by EMS. Last night she saw some drug useage, and could not sleep. This AM she need a shower, and was refusing to eat anything that was microwave.
How do you address this type of experience?
I has able to get her a corrected ETA to Orlando, she was under the impression that we 6 hours late, were 4.25 late with small chance of improvement.
However her overall outlook was still poor. Any magical words when you find yourself with a "never again" passanger?
Last edited by a moderator: